Service Terms

Acceptance Of Terms


Thank You for using Lauk. These Terms and Conditions are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Lauk App. By accessing or using Lauk App, you are agreeing to this Terms and Conditions concluding a legally binding contract with Lauk Teknologi Services and/or its affiliates. You may not use the services if you do not accept or unable to be bound by the terms.




You may order meals from our App and choose delivery on the specified date and time provided by us. All orders must be placed before a specific cut off time. You are advised to review your order carefully before placing it. Please report to us if there is any inconsistency on your order. We will not be held responsible for any failure if no reports made by you. We will not be held liable for any issues or quality of third-party products which we believe are of good quality.




We do not provide any warranty or guarantee as to accuracy, timeliness, reliability, or sustainability, of the information offered by the App. Pictures shown in App are strictly for illustration only. You shall acknowledge that the information and materials are provided ‘as is’ and ‘if available’ basis which may contain inaccuracies or errors permitted by law which we are not to be held responsible. You are responsible to evaluate the info or material offered on website and apps generally.


We will replace certain ingredients in the event of ingredients unavailability while preserving the quality of the meals. Please be aware that we may use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten in our meal. Please beware if you have food allergies.


In the event of customers found the meal delivered is not in good condition or contain items that do not belong therein please contact us at +60333625877 or email us at [email protected] and we will attend to that matter.


All food must be consumed within 4 hours.




Please be aware that we may engage third party service provider to provide better delivery service. We shall not be held responsible for any omissions or misconduct caused by third-party service provider though we endeavour to ensure the best service is provided. We will not be held liable for failure to deliver due to unforeseen incidences such as weather condition, traffic flow or accidents.


If orders are likely to be delayed, we will contact you to arrange an alternative delivery timeframe. If customers decline to accept alternative delivery timeframe we will (1)if cash payment is to be made upon delivery, not charge you for the order; or (2) if online payment has been made, refund you the cost of such order. The processing of refund will take up to fourteen (14) working days.


You agree to be available at the time of delivery and ensure adequate arrangements made. All risk in the products after delivery will be held by you. In any event, where we are unable to locate you, we will attempt to contact you at the phone number given and if still unreachable orders shall be deemed delivered and you will be liable for its payment in full. We shall not be held responsible for your failure to provide adequate access to arrangements for delivery.


Price and Payment


All prices are in Ringgit Malaysia (MYR). Prices shown in the App are correct and inclusive of applicable tax and delivery charges unless the delivery address is not within the delivery area whereby minimum order requirement shall apply. We reserve the right to change the price from time to time. Payment can be made via Cash and online payment. Orders are considered final Modification / Cancellation not permitted.


Accounts and Registration


You are required to provide certain information or to register for an account. And the information may include your name, email address, delivery address, credit card number, birthday, demographic information, and phone number. You acknowledge that you have the legal capacity to use and to order through the App. You agree that the information provided is accurate and will keep it accurate and updated. You are solely responsible for safeguarding the confidentiality of your accounts and password. You agree to accept responsibility for all activities that occur under your account.


We shall take all reasonable measures to safeguarding your orders and personal details. We shall not be liable for any loss in the event of access by the third party to any data provided when accessing or ordering from the app unless we have been proved to be negligent in securing the info provided.


We may include the disclosure of your personal information to selected third parties from time to time believing that the services offered by such third parties may be of interest to you or where this is required by law.




If you choose to use the app, you acknowledge and agree that the use of the app is at your own risk the maximum extent permitted according to the applicable law. We shall not be liable for any damages whatsoever, incidental, direct, indirect, loss of profit, loss of revenue from the result of using App.


The App may include content, information or links to third parties. We shall not be held responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations.

You agree to indemnify Lauk’s, its subsidiaries and affiliates harmless from any demand or claim, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of use of the App, the violation of this Agreement, or infringement by you, or other user of the App using your account, of any intellectual property or any other right of any person or entity.


Law and Jurisdiction


This Terms and Conditions will be governed by and interpreted in accordance with the laws of Malaysia without reference to its conflict-of-laws principles. If any provision of this Terms and Condition is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from this Terms and Conditions will not affect the validity and enforceability of any remaining provisions.


Waiver No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default unless such waiver is confirmed by writing.